frequently asked questions
General
- Please be aware that we don’t have any changing facilities at our current site, so it makes sense to come sauna ready.
- Your swimming costume and a towel are the essentials here. We also recommend bringing sandals or some neoprene socks if you fancy a dip in the loch, and a big bottle of water.
- Keep your breeks on. We’re not that kind of sauna, swimming costumes must be worn at all times.
- Jewellery should not be worn inside the sauna. Jewellery can become very hot!
- Spectacles shouldn’t be worn inside the sauna - lenses may become cloudy or warped as a result of the heat!
- Consult your GP before taking part in the experience if you have any underlying medical conditions or are using any prescription drugs.
- Nae weans – Hot Tottie is open to over 18s only, as we prioritise safety and comfort.
- If you’re taking a dip in the loch or the sea, you do so at your own risk. It’s no surprise that the temperatures can be extremely cold and that currents can be unpredictable. It is your responsibility to make sure that you can swim and that you are prepared for exposure to the cold.
- The sauna heater can reach extremely high temperatures and is designed to generate intense heat within the sauna.
- Be aware that the sauna's interior is designed with limited space, and movement within the sauna may be restricted. Take extra care when moving around inside, especially in narrow areas. We recommend proceeding slowly and avoiding sudden movements to prevent accidental injury from the heater or any other surfaces.
- Avoid direct contact with the heater or any surrounding surfaces that may become hot during use. Severe burns or injury may occur if safety precautions are not followed.
Booking Amendment Guide
All bookings are managed through Momence.
Sessions cannot be directly rescheduled.
If you need to change your booking, you must cancel your session first. Your payment will then be credited to your Momence account so you can rebook.Reschedule window
- Cancellations must be made at least 24 hours before your session.
- Cancellations inside 24 hours are non-refundable.
- No-shows are non-refundable.
How to change your booking
Step 1 – Cancel your session
- Open your confirmation email.
- Click “momence.” icon at the bottom of the page
- Log into your Momence account.
- Select your upcoming session.
- Click “Cancel.”
If you cancel more than 24 hours before your session, the system will automatically issue account credit.
Step 2 – Rebook using your credit
- Visit our booking page.
- Choose your new session.
- Log into your Momence account at checkout.
- Your available credit will automatically apply.
You will receive a new confirmation email once booked.
If you would prefer a refund
If you would like the money removed from your Momence account and refunded back to your original payment method, please cancel your session first and email:
Refund requests are handled manually during office hours.
luss
We’re currently parked up by the rescue boat, on the beach in the beautiful village of Luss.
To book your slot please visit the booking page to check current availability.
Tuesday & Wednesday: 3pm - 9pm
Thursday & Friday: 9am - 1pm & 3pm - 9pm
Saturday & Sunday: 8am - 7pm
rowardennan
- By car: Follow the road north from Balmaha – Rowardennan is at the very end of the line. Parking is run by the Rowardennan Hotel - just register you plate number at the bar.
- By foot: If you're walking the West Highland Way – you're practically there!
- By water: Seasonal ferries run from Luss, Tarbet, and Inversnaid. Rowardennan pier is right next to us.
To book your slot please visit the booking page to check current availability.
Friday: 9am - 6pm
Saturday & Sunday: 8am - 7pm